Income Ranges from Position is from $16 to $20 Hourly plus optional performance bonus by location.
Address:7677 Ocean Gateway Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.
Service Department Business Development Representative / Customer Service Representative / Internet Representative
Hertrich Family of Automobile Dealerships - Full-Time Opportunity
Are you a motivated, customer-focused individual looking to grow with a reputable company? This could be the opportunity for you!
Hertrich Kia of Easton is excited to announce our Brand-New, 14,000 square foot State-of-the-Art Kia Dealership!
We are thrilled to offer you the opportunity to drive your automotive service career to the top at their new, customer-focused dealership! This exciting upgrade includes a spacious showroom, expanded inventory, and a 10-bay Service Shop - all designed to elevate the customer experience.
A spacious showroom + huge overstocked inventory = more customers, more car sales, and more work for our shop!
Why Hertrich?
- Family-owned and operated for over 60 years
- 24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
- Industry leader with proven stability and growth
- Strong community involvement supporting 90+ local organizations
- Entrepreneurial culture focused on performance and excellence
- Clear pathways into growth, success and career advancement
What We Offer:
- Competitive income with performance opportunity
- Medical, Dental, Vision & Life Insurance
- Short- and Long-Term Disability coverage
- Paid vacation, holidays, and personal/sick days
- 401(k) with employer match
- Employee vehicle purchase discounts.
Key Responsibilities
- Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
- Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
- Maintain accurate records of customer interactions and follow up as needed.
- Generate daily, weekly, and monthly reports as requested by management.
- Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
- Additional duties as assigned.
Ideal Candidate
- Highly motivated with a strong desire to succeed.
- Excellent communication skills and ability to build rapport with customers.
- Comfortable with computer systems and internet use.
- Energetic, enthusiastic, and able to maintain a positive attitude.
- Organized with a strong attention to detail.
- Able to work flexible hours, including evenings and weekends.
- A self-starter with a customer-first mentality.
- High School Diploma or GED required.
Join Our Team!
If you're looking for a rewarding career in the automotive industry with opportunities for growth and development, apply today! We value diversity and are an equal-opportunity employer. Hertrich is committed to maintaining a drug-free workplace and providing an inclusive culture that fosters growth for all.