Body Shop Estimator / Collision Center Estimator / Auto Insurance Adjuster

Join Our Team at Hertrich Collision Centers!

At Hertrich Collision Centers, we meet our customers during challenging times-after they've experienced the stress of a car accident. Our goal is to turn that difficult day into a positive experience by delivering exceptional customer service. We take pride in addressing our customers' needs and going above and beyond to help them when they need it most.

Do you have a passion for helping others? Do you care about making a real difference for people in their time of need? If so, Hertrich Collision Centers is the place for you!

Why Work at Hertrich Collision Centers? We are part of the Hertrich Family of Dealerships, which represents 24 dealerships, 13 collision centers, and 19 automotive brands across the Delmarva Peninsula and beyond. With over three generations of commitment to our community, we proudly support over 90 local organizations and charities. At Hertrich, we believe in a dynamic, entrepreneurial culture focused on excellence, integrity, and accountability. We strive for more than just "good enough"-we aim to be the best in everything we do.

If you're dedicated, innovative, and ready to make an impact, we encourage you to apply for an exciting opportunity at Hertrich Collision Centers!

Key Responsibilities:

• Greet customers and vendors with professionalism and courtesy.
• Inspect damaged vehicles and provide accurate estimates for repair costs to restore them to pre-accident condition.
• Prepare detailed damage reports efficiently and accurately.
• Calculate costs for replacement parts and labor.
• Build and maintain strong relationships with insurance companies, fleets, manufacturers, and customers.
• Obtain signatures, process paperwork, and ensure accurate computer entries according to company standards.
• Keep customers informed and updated on the status of their vehicle repairs.
• Manage and prioritize a well-organized workload.
• Other duties as assigned by management.

Qualifications:

• 3+ years of experience in automotive body shop estimating, collision center estimating, insurance adjusting, or similar roles.
• Strong communication and customer service skills, both written and verbal.
• Ability to manage high volumes of work under pressure.
• In-depth knowledge of vehicle repair processes and insurance procedures.
• Experience working with insurance companies is preferred.
• Strong organizational and computer skills.
• High school diploma or equivalent; additional education in a related field is a plus.
• Valid driver's license with minimal points.

Why Hertrich?

• Competitive compensation and benefits.
• A culture of respect, teamwork, and excellence.
• Opportunities for growth and career advancement.

Hertrich Collision Centers is committed to building an inclusive environment for all employees. We encourage applications from candidates of all backgrounds. We are also proud to offer a drug-free workplace and are an equal opportunity employer.