Income ranges from $15 to $20 per hour, commensurate with experience and qualifications. Potential Bonus available based on performance by location.

Address: 1123 Industrial Parkway, Denton, MD 21629 / Contact (302)648-JOBS with any questions.

Automotive Service Coordinator / Service Department Assistant

Join the Hertrich Family of Dealerships Team!

Are you an enthusiastic individual with a passion for providing top-notch customer service? Do you want to be part of a company with incredible growth opportunities and a mission-driven team culture? If so, we want YOU to join us as an Automotive Service Coordinator / Service Department Assistant!

At the Hertrich Family of Dealerships, we're looking for someone who thrives in a fast-paced environment and is eager to contribute to our success. With 24 dealerships, 13 collision centers, and 19 automotive brands across the Delmarva Peninsula, we are proud to be a leader in the automotive industry. For three generations, the Hertrich Family has been committed to serving our communities and supporting local organizations. We're all about teamwork, integrity, and striving for excellence in everything we do.

Why Choose Hertrich?

• Competitive Pay
• Comprehensive Medical Insurance for you and your family
• Dental, Vision, Accident, Cancer, & Life Insurance options
• Short- and Long-Term Disability coverage
• Paid Vacation, Paid Holidays, Paid Personal/Sick Days
• 401K Plan with Employer Match
• Employee Purchase Discounts

Role Overview:

As an Automotive Service Coordinator / Service Department Assistant, you will support our Service Department by handling client relationships, managing administrative tasks, and learning the Service Consultant role. You'll develop essential networking and client service skills to support the growth of our department, ensure smooth customer interactions, and coordinate services for scheduled repairs.

Key Responsibilities:

• Answer incoming service calls and schedule appointments.
• Greet and check in service customers promptly.
• Proactively secure parts for scheduled repairs.
• Assist with warranty claims and paperwork organization.
• Submit light warranty claims.
• Ensure complete customer satisfaction by ensuring accuracy and attention to detail.
• Train for the Service Advisor role, taking on additional responsibilities over time.

Qualifications:

• A customer-oriented, self-motivated team player.
• Prior experience in sales and/or customer service.
• Upselling experience is a plus.
• Proficient with computers.
• High School Diploma or GED required.
• Flexible schedule, including evenings and Saturdays.
• Valid driver's license and a clean driving record.

We Value Diversity:

Hertrich strives to create an inclusive culture where all individuals are valued and respected. We are committed to equal opportunity employment, providing fair consideration to all applicants regardless of race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected status. Hertrich is also committed to maintaining a drug-free workplace.

If you're ready to grow your career with a company that values integrity and excellence, apply today and become part of the Hertrich Family!