Automotive Service Manager
Do you feel that your career as a Service Manager in the Automotive Industry has stalled and your growth has hit the ceiling with your current employer?
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Are you a highly motivated and goal-oriented Automotive Service Manager who can take our Service Department and your career to the next level?
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Are you confident that you are the BEST-OF-THE-BEST in the world of Automotive Service Management and want to be in charge of your Financial Destiny?
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GET TO YOUR NEXT LEVEL OF SUCCESS AS A MANAGER AND BEYOND...IT JUST TAKES A FEW MINUTES!
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The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.
If you are top notch in Automotive Service Management and this sounds like the right fit for you, READ ON!
DEALERSHIP COMMITMENT TO OUR AUTOMOTIVE SERVICE MANAGER:
Automotive Industry-leading compensation, competitive wages, optional bonus plans
Training
Health, Dental, Vision, Life, Short and Long Term Disability, and other insurance options
401k with company match
Paid time off
Discounts on vehicle purchases and parts
OUR EXPECTATIONS - Our World Class Automotive Service Managers Must Have:
At least 3 years of proven success as a Service Manager
Previous dealership or service repair shop experience
Top level management skills with an impeccable work ethic and positive attitude
Motivation to be the best of the best; willing to put in the hours to achieve results through our processes
Thorough understanding of the value of high CSI scores
Strong communication and collaboration skills, professional, team player, passionate, driven
Intermediate computer proficiency is required; Dealer Track experience a plus
AUTOMOTIVE SERVICE MANAGER ESSENTIAL DUTIES include but are not limited to:
Ensure customers receive prompt, courteous, and effective service with a positive dealership experience
Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
Ensure the correct handling of all aspects of the service transaction from the "meet and greet" to "fix it right the first time"
Serve as a liaison between service advisors, technicians and customers
Hire, manage, and develop Service Department employees - technicians and service advisors
Monitor and maintain training and certification requirements
Prioritize required services
Follow manufacturer and company policies and procedures
Meet and exceed customer satisfaction benchmark
"We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."